betwin's Privacy Policy

betwin collects certain personal information to operate its services. This collection happens in two main ways: directly from you, and automatically through your use of the platform.

1.1 Information Provided Directly

Information you provide during registration, verification, or use of services:

• Full name and date of birth (for age verification — all services are for users aged 21+)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Payment information: details related to bKash, Nagad, Rocket, Upay, or bank accounts
• Transaction history (deposits and withdrawals)

1.2 Automatically Collected Information

When you use the betwin website or app, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and version
• Time spent on the platform and pages visited
• Data from cookies and similar tracking technologies
• Referral source (the channel through which you arrived at the site)

betwin uses your information only for improving service quality and for legitimate operational needs. The main purposes of data use are described below:

2.1 Account Management and Verification

Your information is used to create new accounts, verify identity (KYC), confirm age, and secure accounts. Data is also analysed to prevent fraudulent activity and detect multiple accounts.

2.2 Processing Financial Transactions

Your payment information is used to carry out all deposit and withdrawal operations smoothly. This information is essential to ensure secure transactions through mobile banking services and bank transfers available in Bangladesh.

2.3 Providing Customer Support

Our 24/7 live chat and email support team uses your account information to resolve your complaints, questions, or issues quickly. Communication history is also analysed to improve service quality.

2.4 Promotions and Communications

With your consent, betwin's special offers, bonuses, and updates may be sent to you. You can opt out of such communications at any time.

betwin uses cookies and similar technologies to improve site functionality and personalise your experience. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential cookies: These are necessary to maintain login status and ensure security.
• Functional cookies: Used to remember your preferences (such as language and theme).
• Analytical cookies: Collect data to understand how the pages of the site are being used.

3.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling cookies may cause some important features of the site to stop working correctly.

betwin does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

betwin works with selected third-party service providers for payment processing, technology infrastructure, and cybersecurity. Only the information essential for them to provide their services is shared with these partners, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

betwin may be required to disclose information in order to comply with a court order, a lawful request from law enforcement, or applicable law. In such cases, no more information than necessary will ever be disclosed.

4.3 Fraud Prevention

If suspicious transactions or account activity are detected, the necessary information may be shared with the relevant authorities for the investigation of financial crimes.

betwin has put in place industry-standard technical and administrative measures to protect your personal information.

5.1 Technical Safeguards

• SSL encryption is used for all data transmission
• Payment information is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active at the server level
• OTP-based two-factor authentication

5.2 Administrative Controls

Only a limited number of betwin staff can access information relevant to their own responsibilities. Staff receive regular data protection training and all data access activity is logged.

5.3 Response to Data Breaches

If a data breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to limit the damage.

betwin retains your information only for as long as necessary. Retention periods for specific categories of information are determined as follows:

• Active account information: for the entire duration the account remains active
• Financial transaction records: from the date of completion until the applicable legal retention period
• KYC documents: from the date of verification until the designated retention period
• After account closure: information required by applicable legal obligations is retained for a specified period

Once the retention period expires, information is securely deleted or anonymised.

As a betwin user, you have certain rights over your own information:

7.1 Right of Access

You may request at any time to know what information betwin holds about you. Sending this request through our support channels will receive a response within the designated timeframe.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or through the support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal or contractual obligations.

7.4 Right to Object to Processing

You may withdraw your consent for marketing communications or certain types of data analysis. After consent is withdrawn, your information will no longer be used for that specific purpose.

All betwin services are exclusively for individuals aged 21 or above. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if any account holder is found to be under 21, their account will be closed immediately and the collected information will be deleted.

We are committed to ensuring responsible gaming. To learn more, please read our Responsible Gaming page, which contains detailed guidance on setting limits and self-exclusion.

Although betwin serves Bangladeshi users, in some cases servers or service providers may be located in other countries. In such transfers, it is ensured that your information receives the same level of protection. Appropriate contractual safeguards are put in place before any data transfer.

betwin reserves the right to update this Privacy Policy when necessary. If any significant change is made, you will be notified via your registered email or through a notification on the platform. Continued use of the services after a change will be taken to mean acceptance of the updated policy.

The "Last Updated" date at the top of this policy always indicates the date the current version was published.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live chat: 24/7, support available in Bengali and English
• Email: [email protected]

We generally respond to email complaints within business days. To learn more about us, visit our About Us page.

Our Frequently Asked Questions section may also be helpful for quick answers to common questions.